Job Description

Avelo Airport Crewmember

As an Airport Crewmember, you'll play a crucial role in delivering exceptional customer service to Avelo's customers every day. As an Airport Crewmember, you'll fulfill key responsibilities in customer service and ramp operations to ensure the safe and on-time departure of Avelo flights.

Customer Service

• Provide an exceptional customer experience by assisting customers through every step of their airport journey.
• Work in the lobby checking-in customers and baggage.
• Work at the boarding gate, boarding flights and assisting customers with questions.
• Work at the baggage claim, assisting customers with baggage irregularities, filing baggage claims, and answering questions.
• Assist customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
• Operate boarding ramps, jetbridges, and air stairs, where equipped.
• Other duties as required to provide exceptional service for our customers.

Ramp

• Work outside in various weather conditions.
• Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
• Handle baggage with care including unloading, loading, and delivery to baggage claim.
• Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
• Service aircraft to ensure they're ready for departure including potable water and lavatory waste.
• Clean and security search aircraft interiors.
• Other duties as required to provide safe, on-time departures.

Requirements

• Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Exposure to different environmental conditions, heights, small spaces, and loud noises such as aircraft, vehicles, and other machinery.
• Regularly lift, push, pull and move up to 70 pounds.
• Ability to push wheelchairs up and down an incline.
• High school graduate or general education degree (GED)
• Possess a valid US state driver's license
• Must pass all pre-employment screening requirements including an FBI background check and drug screening.
• Obtain an airport SIDA badge

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, etc.).

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