Job Description

Job Description

Job Description

Job Title: Benefits Specialist 

Location: Alpharetta, Georgia (Hybrid)

Pay: $20/hr.

Summary : We are seeking a Benefits Specialist to support administrative processing, benefit updates, open enrollment activities, and client service inquiries. This role is responsible for maintaining accurate benefit information, preparing client documentation, and coordinating with internal teams to support enrollment and ongoing account operations. The ideal candidate is detail-oriented, highly organized, and experienced in administrative or benefits-related work within a fast-paced environment

 

Essential Job Duties & Responsibilities 

• Maintain and update benefit information, non-rated changes, and plan configuration details for client accounts.
• Request and prepare benefit highlight summaries, presentations, and client-facing documentation.
• Research and resolve issues using internal systems and workflows; communicate resolution to the appropriate stakeholders.
• Review, interpret, and summarize information from internal departments in a clear and concise manner for customers and brokers.
• Support open enrollment meetings and occasionally assist with presentations, both onsite and through virtual platforms.
• Route proposals to Account Executives and enter data into databases such as ONYX and other internal systems.
• Prepare benefit highlights, contact sheets, reports, and proposal materials.
• Provide light telephone support and assist with general client inquiries.
• Conduct open enrollment determination reviews and quality checks for accuracy.
• Collaborate cross-functionally to gather missing information and clarify discrepancies.
• Assist with special projects as needed and perform additional administrative duties as assigned.

Qualifications & Requirements

• Strong attention to detail with the ability to interpret, summarize, and verify benefit information accurately.
• Excellent written and verbal communication skills, especially in responding to customer and broker emails.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with the ability to learn new systems quickly.
• Highly organized with strong time management, multitasking, and problem-solving abilities.
• Experience working in insurance, healthcare, dental benefits, or administrative support preferred.
• Salesforce experience is a plus.
• High school diploma or GED required; 1–2 years of related administrative, benefits, or customer service experience preferred.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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