Bilingual Call Center Representative (English/Spanish) Job at Maryland Staffing, Rockville, MD

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  • Maryland Staffing
  • Rockville, MD

Job Description

Bilingual Call Center Representative

We are looking for a Bilingual Call Center Representative who can provide excellent support to our clients in both Spanish and English. The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.

Responsibilities:

  • Answer high-volume inbound calls in English and Spanish
  • Schedule, reschedule, and cancel patient appointments in EMR
  • Provide accurate information regarding services, locations, and providers
  • Verify patient information and insurance details
  • Document all interactions thoroughly in Athena or EMR system
  • Escalate urgent or complex issues as appropriate
  • Maintain productivity and quality standards

Requirements:

  • High school diploma or equivalent required
  • 12 years of call center or patient services experience
  • Bilingual: fluent in English and Spanish
  • Experience with Athena or other EMR/EHR systems strongly preferred
  • Excellent phone etiquette, data entry, and problem-solving skills
  • Ability to work in a fast-paced, metrics-driven environment

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