Bilingual Customer Service Specialist Job at Zhejiang Zhengte Co., Atlanta, GA

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  • Zhejiang Zhengte Co.
  • Atlanta, GA

Job Description

Job Description

Job Description

Job Title: Customer Service Specialist (French Speaking Preferred)

Location: 290 Interstate North Circle SE Suite 150, Atlanta Georgia 30339

Job Type: Full-Time

Department: Customer Experience / Operations

 

Job Description:

We are seeking a highly organized, customer-oriented specialist to coordinate home installation appointments and provide outstanding end-to-end service. You will primarily work with customers and providers to ensure every installation is scheduled smoothly, customer needs are fully understood, and issues are resolved proactively.

 

Key Responsibilities:

  • Schedule and coordinate installation appointments with customers and providers.
  • Confirm customer availability and site readiness before installation.
  • Communicate all prep details to customers in advance.
  • Maintain the installation schedule and related records in our CRM.
  • Follow up after installation to ensure satisfaction and gather feedback.
  • Quickly resolve any scheduling conflicts or delays.
  • Collaborate with sales and customer service to ensure a smooth post-purchase workflow.
  • Identify and report process improvement opportunities.

 

Requirements:

  • Proven experience in scheduling, coordination, or customer service (installation
  • experience is a plus)
  • Exceptional communication and organizational skills
  • Strong attention to detail and problem-solving ability
  • Comfortable using scheduling software, CRMs, and Google Workspace
  • Ability to manage multiple appointments and priorities
  • Friendly, professional demeanor with a customer-first attitude

 

Preferred Qualifications:

  • Experience in home improvement, outdoor living, or logistics coordination
  • Familiarity with installation timelines, tools, or third-party service providers

 

Why Join Us?

  • Be part of a growing company committed to quality, service, and customer satisfaction
  • Collaborate with a supportive and dynamic team
  • Opportunities for growth and advancement
  • Competitive pay and benefits package

Job Tags

Full time,

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