Job Description

Join to apply for the Chick Fil A Director of Operations role at Perkins Management Services Company

1 day ago Be among the first 25 applicants

Join to apply for the Chick Fil A Director of Operations role at Perkins Management Services Company

Get AI-powered advice on this job and more exclusive features.

Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.

The Director of Operations , will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.

Key Responsibilities

Leadership & Culture

• Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations.
• Foster a positive and accountable team culture focused on servant leadership and personal growth.
• Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.

Operational Excellence

• Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality.
• Analyze operational data to improve throughput, quality, and profitability.
• Oversee daily operations and implement systems that drive efficiency and sustainability.

Team Development

• Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team.
• Develop training programs that enhance operational skills and leadership capabilities.
• Support succession planning and career pathing for team members at all levels.

Financial & Strategic Planning

• Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets.
• Monitor labor costs, food costs, and other key performance indicators (KPIs).
• Forecast staffing needs and manage scheduling to optimize productivity.

Customer Experience

• Set the standard for exceptional customer service and guest satisfaction.
• Respond to customer feedback and resolve escalated concerns with empathy and urgency.
• Collaborate with Marketing to support local brand initiatives and community outreach.

Qualifications

• Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required.
• Proven track record of developing teams and improving operational outcomes.
• Strong business acumen and understanding of restaurant financials.
• Excellent communication, organizational, and interpersonal skills.
• Bachelor’s degree in Business, Hospitality, or related field preferred.
• Passionate about servant leadership and developing others.

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive health benefits (if applicable)
• Paid time off and holidays
• Leadership development opportunities
• A values-driven work culture and meaningful career growth

Powered by JazzHR

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Perkins Management Services Company by 2x

Sign in to set job alerts for “Director of Operations” roles.

Washington, DC $215,000.00-$240,000.00 3 weeks ago

Washington DC-Baltimore Area $110,000.00-$130,000.00 2 weeks ago

Washington, DC $70,000.00-$90,000.00 5 days ago

Washington DC-Baltimore Area $160,000.00-$170,000.00 1 week ago

Director, Global Logistics and Purchasing

Washington DC-Baltimore Area $150,000.00-$165,000.00 1 week ago

Director of Operations-Facilities Management

Rockville, MD $120,000.00-$180,000.00 1 month ago

Washington DC-Baltimore Area $170,000.00-$250,000.00 2 days ago

Regional Operations Director (Southeast)

Rockville, MD $147,600.00-$230,600.00 3 months ago

Director, Global Process Owner, Logistics and Warehousing

Columbia, MD $167,200.00-$229,900.00 1 week ago

District of Columbia, United States 2 weeks ago

Director of Hotel Operations - Washington, DC JN -052025-160369

Washington, DC $113,672.00-$189,467.20 4 weeks ago

Director, Operations and Facilities Projects

Washington, DC $200,000.00-$220,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Tags

Full time, Local area, Shift work,

Similar Jobs