Job Description

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

The Chief of Staff will act as a strategic advisor and operational partner to the BU Head, ensuring effective execution of the Business Units goals across delivery, sales, operations, and strategy. This role is central to driving business performance, enabling leadership alignment, and ensuring the smooth functioning of the BU Heads office in a dynamic IT services and digital consulting environment.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, is $100 k - $110k/year & benefits (see below).

The Role

Responsibilities:

1. Strategic Planning & Execution

• Support the BU Head in defining BU strategy, annual operating plans, revenue targets, and growth initiatives.
• Translate strategy into measurable roadmaps and track progress against goals.
• Drive cross-functional programs related to digital transformation, delivery excellence, and innovation.

2. Business Performance Management

• Work with Delivery, Sales, Finance, and HR teams to monitor BU performance (revenue, margins, utilization, pipeline).
• Identify risks, gaps, and opportunities, and recommend corrective actions.
• Prepare executive-level dashboards, monthly business reviews (MBRs), QBRs, and financial summaries.

3. Operational Excellence

• Manage the day-to-day operations of the BU Heads office, ensuring alignment and timely follow-up on priorities.
• Establish and manage governance frameworks, operating cadences, and leadership forums.
• Identify and implement process improvements to enhance operational efficiency.

4. Stakeholder & Leadership Management

• Act as the BU Heads representative in internal discussions and cross-BU initiatives when required.
• Facilitate communication and coordination across Delivery, Pre-Sales, Talent, Finance, Marketing, and PMO teams.
• Ensure action items, decisions, and priorities are clearly communicated and executed.

5. Communication & Executive Support

• Prepare decks, briefs, business reports, and strategic presentations for internal and external stakeholders.
• Streamline communication flow to and from the BU Heads office.
• Coordinate key meetings, reviews, and client interactions.
• Handle confidential and sensitive projects with complete discretion.

6.Oversee comprehensive calendar management, including prioritizing meetings, coordinating cross-functional schedules, and ensuring optimal time allocation for executive leadership.

Requirements:

• 8+ years of experience in IT services, consulting, PMO, strategy, or delivery leadership.
• Strong understanding of IT services delivery models, client engagement, and BU operations.
• Experience working with senior leadership (BU Heads, Delivery Heads, Sales Leadership).
• Excellent analytical, communication, and executive presentation skills.
• Strong program management and cross-functional coordination capability.
• Ability to manage multiple priorities in a fast-paced environment.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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