Gallegos United is seeking an outgoing, strategic and creative Client Solutions Manager at our agency. You will play a crucial role in managing and nurturing client relationships. You will serve as the primary liaison between our agency and our clients, ensuring their satisfaction, coordinating project activities, and facilitating seamless communication. With your strong organizational skills, attention to detail, and passion for social, digital, and influencer marketing, you will support the Client Solutions Team in executing client campaigns and delivering exceptional client service.
Here’s what you’ll be doing:
Client Relationship Management:
Develop and maintain positive relationships with clients, understanding their business goals, challenges, and expectations.
Serve as the main point of contact for day-to-day client inquiries, providing timely and professional responses.
Conduct regular check-ins with clients to review campaign progress, address any concerns, and identify upselling or cross-selling opportunities.
Campaign Execution and Coordination:
Assist the Client Growth Team in coordinating and executing client campaigns across various marketing channels, such as social media, influencer, paid search, display advertising, and email marketing.
Collaborate with internal teams, including creative, media, and strategy, to ensure smooth campaign implementation and delivery.
Coordinate project timelines, deliverables, and resources to ensure campaigns are executed within deadlines and meet client objectives.
Reporting and Analysis:
Monitor campaign performance metrics and gather data from various sources.
Assist in analyzing campaign data to identify trends, insights, and areas for optimization.
Prepare regular reports and presentations, summarizing campaign performance and providing actionable recommendations to improve results.
Client Support and Communication:
Respond promptly to client inquiries, providing clear and accurate information.
Coordinate client meetings, prepare meeting agendas, and take meeting notes.
Communicate campaign updates, progress, and results to clients in a clear and professional manner.
Administrative Tasks:
Assist in managing administrative tasks related to client accounts, including contracts, invoices, and billing.
Maintain client records, documentation, and files in an organized manner.
Stay updated on industry trends, digital marketing best practices, and emerging technologies to contribute to client strategy discussions.
Here’s what you’ll have:
Bachelor's degree in marketing, business administration, or a related field.
Bilingual (English/Spanish) a plus.
Proven experience (5+ years) in a client-facing role within a marketing services company.
Strong organizational and multitasking skills, with the ability to manage multiple client accounts simultaneously.
Excellent written and verbal communication skills, with the ability to effectively interact with clients and internal teams.
Detail-oriented mindset with a focus on accuracy and quality in all deliverables.
Basic knowledge of digital marketing channels, strategies, and metrics.
Proficiency in using digital marketing tools and platforms.
Strong problem-solving skills and the ability to think critically.
*Actual offer may vary by market location, job-related knowledge, skills and experience.
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