Job Description
Description:
Join the Cornwell Quality Tools Family as a Credit Correspondent!
Own your future at Cornwell Quality Tools!
As part of an Employee-Owned company, you benefit directly from your effort and our success. Join the Cornwell Family where your talent and contributions are rewarded every day! For over 100 years, Cornwell Quality Tools has been the trusted choice of professionals worldwide, delivering top-tier tools and unrivaled quality. Learn more here at
What is in it for you:
• Top-tier medical plan supporting your health, with a wellness program offering significant savings on weekly premiums.
• Affordable dental and vision coverage to support overall wellness
• Paid medical leave to promote recovery and a healthy workplace
• Generous paid time off (PTO) and paid holidays to help you recharge
• Competitive wages that reflect your skills and align with market standards
• Employee Stock Ownership Program (ESOP), letting you share in the company’s success
• Life insurance and Accidental Death & Dismemberment (AD&D) coverage for added peace of mind
• Short- and long-term disability insurance for income protection during unforeseen events
• 401(k) retirement plan eligibility to help you plan for long-term financial security
• Employee Assistance Program with free, confidential support services
• A positive, engaging work culture with events like a family summer picnic, employee recognition meals, and more
Your Role:
• Process credit applications, grant sales authorizations, and maintain Tech Credit borrower accounts.
• Post cash transactions and handle general account maintenance duties.
• Communicate with both sales representatives and borrowers regarding credit applications, payments, and account inquiries.
• Review departmental policies and ensure compliance with established procedures.
• Arrange and process payments, deferments, and adjustments for borrowers, dealers, and collectors.
• Audit contracts, applications, and legal documents prior to indexing into the document management system.
• Sort and process incoming mail, credit adjustments, sales returns, and returned correspondence.
• Compile and distribute daily collection and status reports.
• Research and resolve misapplied payments and coordinate appropriate corrections.
• Perform audits and other related duties as assigned.
What we’re looking for:
• High school diploma or equivalent required.
• 1–3 years of experience in credit, collections, or a related accounting or call center environment.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Strong analytical and critical-thinking skills.
• Time management skills with the ability to handle multiple priorities.
• Proficiency in Microsoft Office and computer database systems; 10-key experience preferred.
• Ability to exercise independent decision-making within defined procedures.
Requirements:*Equal Employment Opportunity Employer and Provider of Services
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