Customer Care Representative Job at Vaco by Highspring, Dublin, OH

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  • Vaco by Highspring
  • Dublin, OH

Job Description

Job Description

Position Title: Customer Care Representative
Pay $20-22/hr
Contract 2-3months
remote
Core Responsibilities / Day-to-Day:

  • Handle inbound calls and process orders - send confirmations via email and provide status
  • Respond customer service email utilizing Zendesk
  • Research and resolve billing and pricing inquiries
  • Resolve order issues and perform credits, rebills, and product returns.
Top 3 Must-Have Skills:
  1. 2-4 years of CSR experience
  2. Tech Savvy and comfortable toggling through multiple systems/tools
  3. Receptive to the coaching that their receiving
Systems / Tools Used: desired but not required, MS Dynamics F&O, Zendesk as email system & Outlook, Web-Based platforms.
Desired Skills and Experience

Position Title: Customer Care Representative
Pay $20-22/hr
Contract 2-3months
remote

Core Responsibilities / Day-to-Day:
Handle inbound calls and process orders - send confirmations via email and provide status
Respond customer service email utilizing Zendesk
Research and resolve billing and pricing inquiries
Resolve order issues and perform credits, rebills, and product returns.
Top 3 Must-Have Skills:
2-4 years of CSR experience
Tech Savvy and comfortable toggling through multiple systems/tools
Receptive to the coaching that their receiving

Systems / Tools Used: desired but not required, MS Dynamics F&O, Zendesk as email system & Outlook, Web-Based platforms.

Job Tags

Contract work,

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