Job Description

Bilingual Customer Service Assistants

We're seeking Bilingual Customer Service Assistants (Remote) for people residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua.

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

About Us

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in the US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast.
• CARE - You take pleasure in helping others and doing things the right way.
• OUTSTANDING - You have the highest standards and run things like a well-oiled machine.
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

The Role

You'll have success here if you value clear processes and feel qualified to do the following:

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Assist customers in navigating our products and services, providing guidance and solutions to their inquiries.
• Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Monitor customer feedback to identify trends and suggest improvements to services and processes.

Our projects may include other related tasks, this is not the final job description. The specific tasks will vary depending on the client and the exact JD.

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