Job Description

Development Lead

CGI Federal is seeking an experienced Development Lead to help lead the Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) Next Generation Desktop platform initiative. This role requires expertise in software development, cloud-based contact center platforms, and Medicare-related customer service workflows. You will be responsible for the development and deployment of system functionality. The Centers for Medicare & Medicaid Services (CMS) provides healthcare services to approximately 79 million individuals through Medicare and Medicaid. CMS is dedicated to delivering high-quality healthcare at a reasonable cost and disseminating essential information regarding benefits, health promotion, and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace consumers.

This position is located in our Fairfax, VA or Baltimore, MD office; however, a hybrid working model is acceptable. You will be required to go to a CGI Federal office two days per week.

Your future duties and responsibilities:

• Planning and managing application development activities for all NGD systems.
• Leading the development team during NGD project phases using Agile practices (i.e SAFe, Scrum, Kanban).
• Define and implement best practices for application O&M (particularly enhancements), software development, architecture, and system integration.
• Providing technical leadership and guidance to project resources.
• Offering technical oversight to ensure software quality standards are met.
• Monitoring system development and deployment progress.
• Addressing system issues/defects, including desktop application, integration application, and all supporting tools.
• Overseeing application updates and enhancements for Oracle Siebel CRM.
• Overseeing the development and integration of IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS).

Required qualifications to be successful in this role:

• 8+ years in software development, with at least 3 years in Medicare call center environments.
• Strong knowledge of AWS, Azure, GCP, and cloud-native technologies.
• Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS.
• Familiarity with SAFe Agile and traditional waterfall approaches.
• Understanding of HIPAA, Medicare regulations, and cybersecurity best practices

Desired qualifications/non-essential skills required:

• Experience with Federal Government, Center for Medicare and Medicaid (CMS) and Healthcare sectors.

Compensation range for this role in the U.S. is $88,200.00 - $195,200.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well-being programs.

Skills:

• Application Development
• Back End Development
• Customer Experience Management
• Front End Development

What you can expect from us:

Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

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