The eDiscovery Services Operations Supervisor manages the daily operations of the eDiscovery Services Department, focusing on the technical and procedural aspects of eDiscovery processes. Reporting to the Manager of eDiscovery Services, this role is responsible for the workflows and execution of electronic discovery matters, ensuring efficient, secure, and defensible data collection, processing, review, and production. The supervisor acts as a liaison between technical teams and legal professionals to support litigation and regulatory matters, collaborating with various stakeholders for timely project delivery. The ideal candidate will have strong technical and administrative skills, take initiative with minimal supervision, and work effectively both independently and as part of a team across all office locations. This position is remote if located in a state with a Ballard office. Responsibilities include supervising daily activities of the eDiscovery team, maintaining and improving operational workflows for ESI intake, data processing, hosting, and production, liaising with external vendors for hosting, processing, or forensic services, and leading or participating in cross-functional team projects to implement new or updated technology or discovery workflows. Required experience includes a four-year degree in Computer Science, Engineering, Digital Forensics, Information Systems, or related technical fields, over 10 years of experience in Litigation Support, expertise in RelativityOne and other eDiscovery support software with mandatory Relativity administration experience, and a thorough understanding of the Electronic Discovery Reference Model (EDRM), electronic discovery workflows, and the litigation lifecycle. Familiarity with enterprise IT, various forms of electronically stored information (ESI), data privacy, cross-border data transfers, Microsoft Purview, email server environments (M365, GSuite, Exchange), and email archiving systems is necessary. Strong written and verbal communication skills are essential. The firm offers an excellent benefits package and a salary range from $140,000 to $160,000 depending on experience and location.
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