Job Description
Executive Support Technician – Long-Term Contract-to-Hire – Onsite in New York City
Location: New York City, NY (100% Onsite)
Duration: Long-Term Contract-to-Hire
Schedule: On-call availability during evenings and weekends required
Opportunity Overview:
iSphere is seeking a poised and highly skilled Executive Support Technician to deliver white-glove technical support to C-level executives—including the CEO and CFO—at a prestigious client site in New York City . This high-visibility, onsite role requires an Apple/macOS expert with exceptional communication, discretion, and presentation skills. The ideal candidate thrives in dynamic environments, anticipates executive needs, and resolves issues swiftly and professionally.
Key Responsibilities:
Provide elite-level technical support to executive leadership, ensuring seamless daily operation and minimal downtime
Troubleshoot and manage Apple hardware and software , including MacBooks, iPads, iPhones, and Apple TVs
Support hybrid tech environments (macOS, iOS, Windows) with deep understanding of cross-platform compatibility
Configure, test, and manage presentation tools like PowerPoint, Prezi, and multimedia systems for high-stakes executive meetings
Support and administer devices through MDM platforms (e.g., JAMF, Intune) and Apple Business Manager
Set up and troubleshoot video conferencing tools such as Zoom, Microsoft Teams, and integrated AV solutions
Deliver onsite, high-priority technical support with rapid resolution and exceptional professionalism
Accompany executives on occasional travel , providing technical support at offsite meetings and international events
Maintain accurate documentation of procedures, issue resolution, and user guides tailored for executive use
Stay up to date with evolving technologies and proactively recommend enhancements for executive efficiency
Minimum Qualifications:
5+ years supporting C-suite or executive-level users in a corporate environment
Expert-level proficiency in Apple ecosystems (macOS, iOS, iPadOS) and device configuration
Experience managing mobile devices using MDM platforms such as JAMF or Microsoft Intune
Proficiency with Windows OS , Microsoft Office , Outlook , Teams , and presentation software
Polished communication skills with the ability to interface confidently and discreetly with top-tier executives
Exceptional troubleshooting abilities and a proactive, service-focused mindset
Flexibility to work after hours and travel domestically/internationally on short notice
Preferred Qualifications:
Prior experience supporting executives in finance, legal, or corporate headquarters environments
Familiarity with enterprise-level AV systems and conference room technology
Ability to manage high-pressure, confidential situations with professionalism and tact
Why Join iSphere?
High-visibility role supporting top executive leadership
Long-term contract-to-hire opportunity with career growth potential
Work onsite in a dynamic, fast-paced corporate setting in the heart of NYC
Be part of a team where excellence in support is not optional—it’s expected
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