Executive Support Technician Job at iSphere Innovation Partners, LLC, New York, NY

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  • iSphere Innovation Partners, LLC
  • New York, NY

Job Description

Job Description

Job Description

Executive Support Technician – Long-Term Contract-to-Hire – Onsite in New York City
Location: New York City, NY (100% Onsite)
Duration: Long-Term Contract-to-Hire
Schedule: On-call availability during evenings and weekends required

Opportunity Overview:
iSphere is seeking a poised and highly skilled Executive Support Technician to deliver white-glove technical support to C-level executives—including the CEO and CFO—at a prestigious client site in New York City . This high-visibility, onsite role requires an Apple/macOS expert with exceptional communication, discretion, and presentation skills. The ideal candidate thrives in dynamic environments, anticipates executive needs, and resolves issues swiftly and professionally.

Key Responsibilities:

  • Provide elite-level technical support to executive leadership, ensuring seamless daily operation and minimal downtime

  • Troubleshoot and manage Apple hardware and software , including MacBooks, iPads, iPhones, and Apple TVs

  • Support hybrid tech environments (macOS, iOS, Windows) with deep understanding of cross-platform compatibility

  • Configure, test, and manage presentation tools like PowerPoint, Prezi, and multimedia systems for high-stakes executive meetings

  • Support and administer devices through MDM platforms (e.g., JAMF, Intune) and Apple Business Manager

  • Set up and troubleshoot video conferencing tools such as Zoom, Microsoft Teams, and integrated AV solutions

  • Deliver onsite, high-priority technical support with rapid resolution and exceptional professionalism

  • Accompany executives on occasional travel , providing technical support at offsite meetings and international events

  • Maintain accurate documentation of procedures, issue resolution, and user guides tailored for executive use

  • Stay up to date with evolving technologies and proactively recommend enhancements for executive efficiency

Minimum Qualifications:

  • 5+ years supporting C-suite or executive-level users in a corporate environment

  • Expert-level proficiency in Apple ecosystems (macOS, iOS, iPadOS) and device configuration

  • Experience managing mobile devices using MDM platforms such as JAMF or Microsoft Intune

  • Proficiency with Windows OS , Microsoft Office , Outlook , Teams , and presentation software

  • Polished communication skills with the ability to interface confidently and discreetly with top-tier executives

  • Exceptional troubleshooting abilities and a proactive, service-focused mindset

  • Flexibility to work after hours and travel domestically/internationally on short notice

Preferred Qualifications:

  • Prior experience supporting executives in finance, legal, or corporate headquarters environments

  • Familiarity with enterprise-level AV systems and conference room technology

  • Ability to manage high-pressure, confidential situations with professionalism and tact

Why Join iSphere?

  • High-visibility role supporting top executive leadership

  • Long-term contract-to-hire opportunity with career growth potential

  • Work onsite in a dynamic, fast-paced corporate setting in the heart of NYC

  • Be part of a team where excellence in support is not optional—it’s expected

Job Tags

Long term contract, Work at office, Weekend work, Afternoon shift,

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