Job Description

Job Description

Level 1 Help Desk Analyst – Onsite | Conyers, GA | $20/hr+

Location: 2206 East View Parkway, Conyers, GA 30013

Work Type: Onsite (No Remote Option)

Pay Rate: $20/hr (Can be higher based on experience)

🧩 About the Role

We are seeking a Level 1 Help Desk Analyst to provide front-line IT support in a high-volume call center environment The ideal candidate will have a strong technical foundation, exceptional communication skills, and the ability to handle customer inquiries with professionalism and patience.

You’ll be assisting internal and external users with software, hardware, and connectivity issues while ensuring timely resolution or escalation to Tier 2 support.

⚙️ Responsibilities

• Provide first-level technical support for internal and external customers.
• Troubleshoot and resolve issues related to Windows 7/10, MS Office, Outlook, and Active Directory .
• Monitor and manage ticket queues , escalating issues as needed to maintain SLA compliance.
• Handle password resets, account management , and mobile driver’s license provisioning.
• Perform minor hardware/software repairs and installations as required.
• Deliver exceptional customer service in a fast-paced call center setting.
• Document all incidents and resolutions accurately in the ticketing system.

✅ Qualifications

• 2+ years of IT Help Desk / Call Center support experience.
• Hands-on knowledge in Windows 7 & 10, MS Office, Outlook, and Active Directory .
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Vocational/Technical degree in Computer Applications, Computer Technology, or related field.
• Knowledge of Apple iOS preferred.
• Bilingual (Spanish) highly desired.
• Must be a local candidate — no remote work allowed.

📌 Additional Information

• Candidates must accept that absences over two weeks require prior management approval.
• Engagement is contingent upon customer renewal and funding availability.
• Must be able to start within 10 business days of client selection.
• Candidates previously submitted to requisitions #762935, #765352, #774574, or #776101 are not eligible .

• 💬 Interested?

  Please send your updated resume , email address , current location , and confirm your availability and bilingual skills.

  Contact:

  Rinkal Varshney

  Senior Recruiter | TechnoSmarts

  📞 (732) 838-1931

  📧 rinkal.varshney@technosmarts.com

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