Job Description

Job Description

Build your best future with the JCI team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional well-being. Become a member of the JCI family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation in the first year

• Comprehensive benefits package including 401K, medical, dental, and vision care -  Available on day one

• Extensive product and on-the-job/cross-training opportunities with outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• JCI Employee discount programs (The Loop by Perk Spot)

What you will do:

The  HVAC Truck-Based Service Manager is responsible for leading customer account management, including labor and material growth and execution of the service business for the team’s customer base. This role drives profitability and productivity while managing customer relationships and satisfaction. You will also be responsible for employee development, retention, and ensuring compliance with safety programs.

How you will do it:

• Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drive L&M growth through Technicians and Team Leads. Lead execution efforts of assigned service business, including handling warranty-related customer issues.

• Manage and maintain fleet and tools inventory.

• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.

• Review and approve all L&M quotations.

• Oversee budgeting, forecasting, and accounts payables/receivables.

• Maintain appropriate staffing levels to accommodate existing and new business needs, including hiring, training, and transitioning new employees, while managing day-to-day performance and conducting formal performance reviews.

• Ensure compliance with safety performance and program requirements.

What we look for:

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.

• Three or more years of management experience in a similar service deliverable environment.

• Strong ability to prioritize work activities for the team, schedule, and lead a diverse team.

• Strong interpersonal, customer service, and negotiating skills.

• Demonstrated competence in written and verbal communication skills.

• Basic financial accounting experience.

• Proficiency in MS Office products and a basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.

• Two years prior experience in the HVAC or building controls industry.

• Five or more years in a service management role directing a similar service deliverable team.

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