Job Description

Job Description

Job Description

McLaughlin Research Corporation (MRC) is seeking a Help Desk Specialist who will support our corporate HQ, satellite offices and employees working on-site at DoD facilities. The successful candidate must possess excellent communication and interpersonal skills, and should be comfortable working in a fast-paced, schedule driven environment.

Responsibilities:

• Provide technical support to employees including troubleshooting end-user technology problems, assisting with account set up maintenance and related operations.
• Assist IT team with technical implementations & compliance/cybersecurity initiatives
• Assist ISSM with technical implementations and audit functions
• Develops, maintains and updates technical process documentation Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing system
• Respond to employee support queries by phone and email
• Create step-by-step training material with screenshots for employees
• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
• Document internal support procedures
• Work through the problem-solving process with employees, empowering them to do the same in the future
• Perform diagnostics to efficiently resolve problems
• Report significant and recurring issues to the Network Engineer for further analysis
• Assist network engineer with resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Collect feedback to determine patterns and issues

Requirements:

• Off-hours availability
• Full time position, in the office for the full day, every day (7:15am – 4:00pm)
• Ability to quickly adapt to a fast paced, high work volume environment
• Ability to exhibit critical thinking skills
• Working independently and collaboratively
• Responsive
• Organized
• Attention to detail
• Self-motivated

McLaughlin Research Corporation offers a competitive benefit plan to employees and their eligible family members that includes health, dental, vision, life, and disability plans, paid holidays, accrued leave, accrued vacation, 401K, profit sharing, as well as, any other state or federally required benefits.

McLaughlin Research Corporation is a full life cycle engineering and technical services company, partnering with our customers to support a wide range of Department of Defense weapon, combat, and sensor system programs. Since our inception in 1947, we’ve remained a family-owned business dedicated to providing exceptional results. Over the years, we have received recognition for providing our customers with cost-effective solutions due to the outstanding support of our innovative staff.

Company Description

McLaughlin Research Corporation is a full life cycle engineering and technical services company, partnering with our customers to support a wide range of Department of Defense weapon, combat, and sensor system programs. Since our inception in 1947, we’ve remained a family-owned business dedicated to providing exceptional results. Over the years, we have received recognition for providing our customers with cost-effective solutions due to the outstanding support of our innovative staff.

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