Job Description

IT Help Desk Student Technician

Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community. Apply now and be part of our tech-savvy team!

Job Family: Student Regular Wage

Department: Information Technology

Supervisor: Benjamin Smith

Requirements:

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency
• Complete an in person panel interview
• Submission of a one-page resume upon request Cover letter is not required

Desirable Qualifications:

• Previous experience in providing technical support or IT help desk assistance
• Previous experience in a call center or customer service environment
• Familiarity with Windows, MacOS, Linux, Microsoft Office
• Enthusiasm for technology and staying up-to-date with industry trends
• Willingness to take initiative and propose innovative solutions
• Problem-solving skills and the ability to remain calm under pressure
• Ability to work collaboratively in a team environment

Pay Rate: $10 per Hour

Scheduled Hours: 16

Start Date: 05/19/2025

End Date: 05/8/2026

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