Job Description

Overview The Lead CX/UX Researcher will lead efforts to scale and operationalize UX research capabilities within the Practice Solutions team, while working closely with Practice Solutions Managers to ensure a consistent and positive user experience for attorneys and clients across a variety of applications and digital solutions. Through a deep understanding of attorney behaviors and workflows, the Lead CX/UX will be tasked with providing actionable insights to inform strategic decisions and implementation of products and solutions across the firms practices. Responsibilities Build and scale UX capabilities and processes; including coaching and training to upskill team members. Develop research plans and conduct user research employing a variety of qualitative and quantitative research methods, such as interviews, contextual inquiry, surveys, and usability testing. Collaborate closely and cross-functionally around strategic initiatives with the larger Practice Solutions team to align resources and methodology with business needs. Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting. Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and/or configuration. Establish and maintain a centralized repository of reusable user research data and insights, and organize artifacts, such as research reports, recordings/videos and other design artifacts. Work closely with Practice Solutions Managers to translate research findings into business requirements. Collaborate with the Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions. Support collection and analysis of product usage data. Communicate findings from analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations. Support user adoption of new and existing products and solutions. Education Bachelor's degree (BA) from a four-year college or university (or equivalent work experience). Skills and Experience At least 8+ years of relevant research and experience design expertise. Familiar with principles of Lean Product and Lean UX. Ability to work independently and collaboratively. Comfort leading visioning workshops with multidisciplinary teams. Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey/experience maps and service design blueprints. Proficiency in standard UX research methods (exploratory interviews, contextual inquiry, card sorting, usability tests). Experience aiding user adoption of AI capabilities through training. Knowledge of industry standards and best practices for the user-centered design process and UX principles and techniques. Ability to practice developing scalable frameworks or strategies for user adoption and user experience. Strong problem-solving aptitude and natural curiosity. Preferred Understanding of responsive web and native design principles and a passion for learning and helping users capitalize on emerging technology and adapt/respond to changing client expectations. Proficiency with experience design, process design, prototyping software/tools such as Miro, Figma, Sketch, InVision, etc. and using research tools such as Dovetail or Maze. Salary Information NY Only: The estimated base salary range for this position is $150,000 to $170,000 at the time of posting. The actual salary offered will depend on a variety of factors, including qualifications, years of relevant experience, level of education attained, certifications or licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible. Privacy Notice For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at Equal Employment Opportunity Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veterans status or any other legally protected status. This policy pertains to every aspect of an individuals relationship with the Firm, including recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment. #J-18808-Ljbffr Simpson Thacher

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