Supervises and coordinates the duties of medical assistants and ward clerks and the overall flow of patients through the clinic area of Slocum Orthopedics. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Staff Supervision: Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review. Orients new staff and ensures that training and education needs are met. Approves final weekly staffing schedule for assigned staff. Mentors and coaches new and existing staff. Ensures scheduling of regular in-service education meetings for staff Analyzes workflow of clinics and provides feedback/modifications as necessary Coordinates with Human Resources to provide disciplinary action, as necessary. Prepares and leads routine department meetings. Mediates conflict between staff members. Coordinates with Associate Director and HR as necessary. Serves on committees and attends meetings related to clinical operations Assists Associate Director of Clinical Operations with other duties as assigned. Patient Focus: Speaks with patients regarding complaints involving: Medical Assistants Ward Clerks Concern with physician- escalated concerns to be referred on to Clinic Associate Director Delays or concerns in care Interface with triage in areas such as interactions with medical assistants and schedules Process improvement activities related to patient education and related topics
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