Job Description

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you’ll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy.

At IPS, you’ll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations: 

• Establish and foster operational efficiencies for field service operations within assigned territory. Champion continuous improvement in all aspects of service delivery. Ensure collaboration and communication with team and division to drive business, improve efficiencies and maintain customer satisfaction.
• Responsible for daily management of service operations at branch and throughout assigned territory
• Develop and implement business plan and strategies to attain branch goals
• Ensure customers’ expectations for service, quality and on-time delivery are met
• Direct communication with Service Project Manager, technicians, regional staff and service support staff
• Adhere to safety procedure and regulations and maintains a safe working environment in the facility and in the field
• Manage, coordinate and prioritize workflow
• Provide assistance with estimates and service projects throughout the service and service sales group
• Ensure expedient preparation and processing of all service orders, follow up forms and field service documents
• Provide or allocate technical assistance with warranty problems and work with warranty administrator toward resolution
• Allocates technical support and field resources to minimize product down time and maintains close customer contact through resolution
• Coordinates and ensures ongoing training and required certifications for technicians
• Implement and coordinate Quality Assurance Plan along with Power Systems Trainer
• Provide weekly reports to management, bringing awareness of problems and situations that require escalation
• Assess overall branch performance against branch and division objectives
• Assist in the development and standardization of work scopes

Qualifications and Competencies: 

• Bachelor's degree preferred; or five years related experience and/or training; or equivalent combination of education and experience
• Must have related experience in generator or similar industry
• Strong leadership and problem-solving skills
• Excellent written and verbal communication skills 
• Able to work in a fast-paced, service-oriented environment
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors
• Proficiency with Microsoft (Word, Excel, Outlook), CRMs

You’ll thrive at IPS if you:

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

 
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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