We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
As a Pre-Sales Support Specialist, you will play a vital role in the sales process by connecting our innovative solutions (Figshare, Altmetric and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers across the US. These customer needs may include open research infrastructure, bibliometrics and reporting, and research landscape benchmarking. Using your technical expertise and product knowledge, you will deliver tailored product demonstrations that align with specific customer use cases. Acting as a trusted advisor, you'll collaborate with the Sales team to ensure prospects understand how our solutions address their challenges. You'll also guide trial training sessions, providing hands-on support and addressing technical questions with clarity and confidence. By simplifying complex concepts and aligning our product capabilities with customer goals at universities and publishers, you will foster trust and advance the sales process. Your focus on collaboration, clear communication, and showcasing the value of our standard solutions will help prospects make confident purchasing decisions. Combining technical expertise with strong presentation and relationship-building skills, you will be a key contributor to the success of the sales team and the growth of the business.
Don't worry if you don't meet every qualificationlet us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
At Digital Science, our vision is to see research flow seamlessly trusted, collaborative, and accessible fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.
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