Job Description

Join Our Team as an Reservation Agent Italian Speaker. 

*Only candidates based in Malta* ️

Are you passionate about helping others and looking for a stable career with tons of room to grow? Were searching for energetic, enthusiastic Italian-speaking individuals to join our dynamic team in the airline industry!

Why Youll Love This Role:

• Full Training: Well provide all the tools you need to succeed and grow in your role.

• Growth Opportunities: Gain valuable experience and move up within the company!

• Incentives & Bonuses: Competitive pay + performance-based bonuses to reward your hard work!

• ️ Work-Life Balance: 40-hour workweek with a flexible schedule and a Monday to Friday working environment.

What Youll Do:

• Customer Assistance: Help customers over the phone, social media, chat, and email with any airline-related inquiries.

• Problem Solving: Provide top-notch customer service and solve issues in a fun and engaging way.

• Independent Work: Bring your can-do attitude, initiative, and reliability to the table every day!

Who Are We Looking For?

• Youre fluent in Italian (essential).
• English Language C1 

• ️ You have excellent communication skills (both written and spoken) and love interacting with people.

• Youre proactive , reliable, and able to work with minimal supervision.

• Youve got basic computer skills (preferably with an ECDL certificate).

• Youve had previous experience in customer care.

Perks & Benefits:

• Competitive Pay:

• 5.50/hr (1st month of employment - training)

• 7.48/hr (2nd month onwards)

• 7.74/hr (7th month onwards)

• 8.21/hr (after 1 year, performance-based)

• Annual Italian language allowance of 600 (paid monthly)

• Performance bonus up to 2,000/year!

• Health & Wellbeing: Basic health insurance after 6 months, gym packages , and healthy food options at affordable prices.

• Career Development: Full training + the opportunity to join a career development program .

• Extra Perks: Mobile schemes, free parking ️, staff discounts in 50+ local businesses ️, and fun monthly events !

Ready to start an exciting new chapter? Apply today and join our amazing team!

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