Job Description

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! 

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

Senior Manager of Retail Licensing and Compliance will be responsible for overseeing the Company’s retail licensing and compliance functions to ensure that retail stores timely receive all required federal, state, and local retail licenses. In addition, the Senior Manager of Retail Licensing and Compliance will establish and oversee compliance initiatives related to the Company’s retail business (including alcohol, tobacco, foodservice, and lottery).

Responsibilities:

1. Directly supervise a Retail Licensing Supervisor and a Senior Compliance Specialist and indirectly supervise a team of Retail Licensing Coordinators.

2. Oversee the establishment and maintenance of departmental requirements such as standard operating procedures, licensing software integrations, and compliance tracking.

3. Assist cross-functional groups, including Marketing, Real Estate, and Construction, in connection with special projects related to acquisitions, divestments, and expanded store offerings.

4. Communicate with government agencies as needed to assist in the resolution of licensing and compliance matters.

5. Work closely with internal and external legal advisors on an as-needed basis.

6. Must have a strong understanding of the process for obtaining and renewing retail licenses required in the convenience store industry.

7. Ability to analyze data, identify trends, and call out areas for improvement.

8. Outstanding organizational skills and the ability to work in a fast-paced environment, with the flexibility to reprioritize tasks as needed to accommodate the needs of the business.

9. Excellent verbal and written communication skills, interpersonal skills, flexible mindset, and attention to detail required.

10. Must be able to work within a small team but also must be self-motivated to work independently.

Working Relationships:

Federal, state, and local agencies including Boards of Health, Revenue Departments, Liquor Agencies, Licensing Boards, Fire Departments, Regional Managers, District Managers, Store Managers, Construction Project Managers, Tax Dept, Accounts Payable, Real Estate, Sales Marketing, and others.

Minimum Education:

• Must have an associate or bachelor’s degree

Minimum Experience:

• Must have 7+ years of experience with retail licensing and compliance as well as experience supervising/managing a team.  
• A positive, “can-do” attitude.
• Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization.
• working knowledge of licensing software (“License HQ” or similar web-based software system).

Soft Skills/Competencies:

• Excellent oral and written communication skills
• Strong Presentation Skills
• Ability to foster teamwork and build collaborative relationships
• Strong interpersonal skills
• Proficient in Microsoft Office Suite

Other Requirements:

Travel:  No travel required

Hours & Conditions: Must be able to work in person at corporate headquarters, with potential of 1 day work from home option

 Physical Requirements : Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. Must be able to perform the essential functions of this position with or without reasonable accommodation.

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

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