Job Description

Service Writer Position

KanEquip-Garden City has an immediate opening for a Service Writer to assist the Service Manager with administrative duties and repair orders for agriculture and construction equipment. You will contribute to our team by:

• Coordinating with the Service Manager to assign jobs to technicians in the service department according to their skill and knowledge.
• Assisting in supervision of technicians and ensuring excellent customer experience.
• Communicating clearly with customers regarding service work and billing.
• Maintaining a positive and professional working relationship with the service team, other dealership staff, and vendors.
• Completing forms for service operations and warranty in a timely and accurate manner.
• Promoting teamwork and communication through effective interaction with team members.
• Managing service trucking and sales logistics.
• Experience in an agriculture equipment service department or an agricultural equipment dealership.
• Expertise with computer system, including MS office and internet-based applications.
• Ability to work seasonally extended hours during the week or weekends.
• Acceptable Motor Vehicle status- current drivers license, and ability to operate motor vehicle.
• Ability to travel to company meetings and training events as needed.
• Great customer service skills.
• Knowledge of agricultural operations - farming background preferred.
• Solid diagnostic and problem-solving skills.
• Strong communication and interpersonal skills with customers and employees.

JOB CODE: 1000113

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