Job Description

Embrace your passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian vacation experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.

Job Description

Luxury and tranquility in an authentic setting, await our guests at Well & Being Spa. As the Spa Manager you will establish and maintain the standards of the Spa etiquette and service in all interactions with guests and staff. Consistency and understanding when implementing the Spa and the Fairmont business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative. Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial, operations, and marketing opportunities are maximized in alignment with the Spa & Fairmont goals.

What you will be doing: 

• Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa
• Assist and coordinate onboarding of new hires
• Staff Schedule Management
• Assist Principal Therapist and Lead Aesthetician with regular training and education schedule for all staff, collaborating with vendor reps
• Assist with monthly inventory/ordering
• Product usage oversight
• Spa cleanliness and maintenance oversight
• Colleague follow up including coaching and counseling and documentation
• Perform both opening and closing MOD shifts as scheduled
• Assist with handling payroll duties with accuracy adhering to timelines
• Practice professionalism in every situation with management, guests, and employees treating each person with respect and integrity
• Other tasks and duties assigned by Spa Director

Qualifications

Your experience and skills include:

• Experience working in the spa industry
• Positive attitude
• Knowledge of Book4time and Microsoft office software is an asset.
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Adhere to Fairmont Scottsdale Princess grooming guidelines
• Constant standing and walking throughout shift

Additional Information

Salary Range: $70K - $80K USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid

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