Job Description
Elevate Your Career at Toska Spa – Charlotte’s Premier Luxury Skincare Destination Toska Spa, a jewel in Charlotte’s wellness landscape, is seeking an
exceptional Spa Manager to join our elite team. Renowned for our results-driven treatments, state-of-the-art technology, and partnership with the world’s most prestigious skincare brands, we offer a rare opportunity to grow your career in an elevated, high-performance environment.
About the Brand: Toska Spa & Facial Bar is a premier luxury skincare destination founded by internationally acclaimed esthetician Toska Husted. With a commitment to excellence and personalized care, Toska Spa specializes in bespoke facial treatments that deliver both immediate and long-lasting results. Headquartered in Charlotte, North Carolina—with locations in Miami, Dallas, and Nashville—our spas combine cutting-edge techniques with world-class products to provide an elevated skincare experience. Trusted by celebrities and skincare enthusiasts alike, Toska Spa is known for its results-driven approach and dedication to helping every client achieve their healthiest, most radiant skin.
Why Join Toska Spa?- Prestige & Reputation – Be part of a luxury skincare institution celebrated for excellence, innovation, and a discerning clientele.
- World-Class Products – Work hands-on with elite brands including Biologique Recherche, Valmont, Auteur, and 111SKIN.
- Ongoing Professional Development – Receive continuous advanced training in cutting-edge techniques and skincare innovations.
- Exclusive Clientele – Build relationships with clients who value expertise and invest in long-term skin health.
Role: Spa Manager (Charlotte,NC) The right candidate is comfortable in a high-end luxury environment and for whom client experience is a priority. The Spa Manager will interact directly with clients to resolve issues and ensure satisfaction with spa services and personnel. The ideal candidate is detail oriented and highly organized with inspiring leadership skills. The Spa Manager will oversee all aspects of the spa operations and report to the CEO.
Responsibilities: - Responsible for the development, supervision, management, and growth of the spa & staff.
- Interact with clients, providing brand & product knowledge.
- Generate events & build awareness to drive revenue and grow the business.
- Interview, train, schedule, monitor employee performance, and complete payroll for all personnel; adhere to meal break policy and proper payroll procedures.
- Review all feedback and comments from guests and make necessary adjustments while adhering to brand standards.
- Assist the Director of Operations with the development of policies & procedures, to streamline processes across all doors.
- Conduct regular staff meetings to keep employees informed of spa policies and changes as well as ways to increase sales and improve client experience.
- Convey clear instructions and guidance to the staff and establish working relationships that attain a high level of effective employee morale.
- Maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times.
Who you are: - Excellent verbal and written communication skills
- Ability to multi-task in a high volume and demanding environment
- Must be flexible with schedule – Able to work weekdays, weekends and holidays.
- Create a motivating & positive work environment.
- Social perceptiveness and situational awareness, especially in a luxury environment.
- 5+ years of customer service experience.
- 3+ years of supervisory/team management experience.
- 2+ years in the beauty industry, particularly skincare.
- Knowledge of Microsoft Office.
Perks & Benefits: - 401(k)
- Health, Dental, and Vision Insurance
- Paid Time Off
- Generous Employee Discounts
- A luxurious, supportive work environment committed to your growth
Instagram:
@toska_spa
Job Tags
Holiday work, Full time, Immediate start, Flexible hours, Weekday work,