Job Description

Job Description

About the job

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Spanish Service Desk Engineer

5 days Onsite

Scottsdale, AZ

Fulltime Role

Having good in written and Verbal in Spanish language

The Service Desk Analyst will serve as frontline level 1 IT support for Securitas Americas which includes North and South America Monitor and answer the Service Desk phone email message queues and auto triggered request queues Provide support and customer service to users promote and or escalate problem incident and request action items Provide real time Service Desk coverage to meet and exceed service level requirements and end user expectations

General tasks and responsibilities will include

• Manage service Incidents requests from report to resolution for Software hardware and mobile device issues
• Provide support and services to users seeking to resolve as many calls as possible
• Provide customer with a single point of contact for Service Desk activities for problems incidents and request items
• Contribute to the continuous process improvement of the Service Desk Area
• Remain technically knowledgeable and current on all Service Desk tools such as ServiceNow and TeamViewer
• Manage Incident service requests from report to resolution
• Receive prioritize document and actively resolve end user help requests
• Triage requests to ensure accurate transfers and escalation per service level agreements SLA
• Track open tickets and monitor ticket progress per SLA close ticket items when resolve
• Perform Major Incident Management process in accordance with Securitas standards initiating process call coordination escalation communication call closeout
• Provide support services to users seeking to resolve as many calls as possible
• Provide a positive experience to clients through meeting and exceeding customer expectations and engendering confidence that requests will be resolved
• Consult with Senior Service Desk analysts or Team leads on complex nonroutine user requests
• Ensures continuous collaboration with IT Operations Management L2L3 teams
• Review all tickets created daily to ensure that updates are being applied daily and provide
• any necessary routine communications to the users
• Obtain and maintain up to date knowledge of the companies business functions work processes and systems Keeps abreast of industry trends and technologies
• Must be a team player with a proactive positive can do attitude and a strong work ethic
• Ability to multitask and work well under pressure and in a fast paced environment
• Ability to work in a team and communicate effectively
• Excellent attention to detail with strong organizational skills

Minimum Qualifications

• 2 Years of help desk support experience assisting both remote and onsite users with software or hardware related issues
• Must be articulate and clearly communicate in the requested language English Spanish French
• Knowledge on ITSM processes like Incident problem request and knowledge management
• Must be able to work independently as well as work as part of a fastmoving team
• Must be able to work at various locations when necessary along with working various shift

KNOWLEDGEABLE IN

• Windows OS 10
• Office365
• Printers
• Desktops
• TeamViewer
• Active Directory
• Citrix
• Mobile devices IOS Android
• ServiceNow
• Telephony IVR tools

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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