Job Description
POSITION OVERVIEW & RESPONSIBILITIES:
The Client Services Representative will be responsible for handing patient calls from all RCM department clients. The representative in this position will answer patient questions regarding patient statements sent by our Revenue Cycle Management Department.
Responsibilities:
•Answer patient calls regarding patient statements.
•Answer patient questions regarding unclear billings upon reception of statement.
•Track client calls and alert trending issue to your supervisor.
•Little to no client contact required.
•Understanding the concepts of Medical Billing and relaying that information to the patient calling.
Qualifications:
•No experience necessary. Medical billing experience is a plus.
•High school diploma required
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