Customer Account Specialist Job at Copyright Clearance Center, Chicago, IL

clJ2d25zRzRDc0FXMS9iUEhnbmlvN0lp
  • Copyright Clearance Center
  • Chicago, IL

Job Description

Join to apply for the Customer Account Specialist role at Copyright Clearance Center (CCC)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Account Specialist role at Copyright Clearance Center (CCC)

The Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCCs rights and content delivery services. The ideal candidate will possess a passion for writing, an excellent command of the English language, and the ability to distill complex information into clear, concise responses. A successful Customer Account Specialist is curious, self-motivated, thrives in a learning environment and is driven to satisfy customers.

This is a remote position, and the working hours are 10am - 7pm CT / 9am - 6pm MT / 8am - 5pm PT

What You Will Be Doing

  • Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives
  • Craft well-written, easily understandable responses to complex client inquiries with precision and clarity, showcasing superior writing skills
  • Use your knowledge of software and systems to assist our customers with technical issues
  • Extract and synthesize pertinent details from customer communications, discarding extraneous information
  • Through empathy, compassion, and understanding deliver exceptional customer service at all times. Provide solutions to better serve the customer and improve the customer experience
  • Maintain meticulous organization and adhere to established processes
  • Collaborate effectively within a team environment
  • Embrace continuous learning to deepen your knowledge of CCC, its customers and products

Requirements

  • 1-3 years' experience in a customer-facing role or a bachelor's degree in a field that stresses quality communications and writing skills. Experience in publishing, licensing or SaaS industries a plus
  • Exceptional writing skills with a strong command of the English language
  • Comfortable and proficient at using and supporting various technology applications simultaneously
  • Strong problem-solving skills and aptitude for learning new technologies
  • Highly detail-oriented and skilled at expressing complicated concepts using simple, clear language, while also exhibiting composure and politeness
  • Experience with Salesforce is a plus

Compensation range: $50,000 - $55,000

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

A pioneer in voluntary collective licensing , CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.
Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Information Services

Referrals increase your chances of interviewing at Copyright Clearance Center (CCC) by 2x

Sign in to set job alerts for Customer Account Specialist roles.
Customer Service Representative - State Farm Agent Team Member

Chicago, IL $68,625.00-$96,075.00 14 hours ago

Bedford Park, IL $60,000.00-$78,000.00 1 month ago

Account Management Specialist(Tue-Sat: AM Shift)

Oak Brook, IL $45,000.00-$50,000.00 4 days ago

Greater Chicago Area $70,000.00-$80,000.00 1 day ago

Chicago, IL $65,000.00-$80,000.00 2 weeks ago

Part-Time Remote Admissions Credentials Representative
Associate Customer Service Representative

Des Plaines, IL $33,000.00-$39,000.00 17 hours ago

Customer Service Representative - Futures Clearing

Chicago, IL $75,000.00-$105,000.00 2 weeks ago

Des Plaines, IL $40,000.00-$45,000.00 17 hours ago

Chicago, IL $38,000.00-$52,000.00 17 hours ago

Account Strategist, Engage, Google Customer Solutions

Chicago, IL $84,000.00-$120,000.00 2 weeks ago

Customer Service Representative - State Farm Agent Team Member

Bridgeview, IL $40,000.00-$45,000.00 3 weeks ago

Customer Service Representative - State Farm Agent Team Member

Berwyn, IL $55,000.00-$75,000.00 7 months ago

Des Plaines, IL $45,000.00-$50,000.00 17 hours ago

Chicago, IL $123,696.00-$170,078.00 4 days ago

Glenview, IL $55,000.00-$70,000.00 1 week ago

Customer Service Representative - Work From Home
Entry-Level Data Entry Clerk (Part-Time) Remote

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Tags

Full time, Part time, Remote work, Shift work,

Similar Jobs

CDS (Club Demonstration Services)

Costco Sample Associate Job at CDS (Club Demonstration Services)

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and ...

Doosan Bobcat North America, Inc

2026 Pricing Strategy Analyst Student Experience Job at Doosan Bobcat North America, Inc

 ...At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers - and make the world a better place. Join our team today and start building your career... 

Kentucky Staffing

Acute Dialysis Patient Care Technician - PCT Job at Kentucky Staffing

 ...Job Posting Dialysis experience required Sign on bonus offered Purpose and Scope: Functions as part of the Inpatient Services...  ...' experience is preferred in related field (EMT, Surgical Technicians, Army, Phlebotomists, and technicians). Must obtain CCHT within... 

PFI PRECISION INC

CNC OPERATOR 2ND SHIFT Job at PFI PRECISION INC

 ...follow processing instructions to operate, and manufacture parts to production rates and quality standards. ESSENTIAL FUNCTIONS OF THE...  ...(70 pounds) Walking: Frequent (approx. 2-4 hours per day) AUDIO/VISUAL REQUIREMENTS: Terminal/Screens: Occasional Discern... 

System Transport

Owner Operator Flatbed Driver Job at System Transport

 ...System Transport is hiring experienced CDL-A flatbed truck drivers for their regional division...  ...for System Transport and now I am an operator with another driver I met at System. This...  ...I have gone from a company driver to an owner-operator with System. Not every day is solid...