Job Description

Join to apply for the Customer Account Specialist role at Copyright Clearance Center (CCC)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Account Specialist role at Copyright Clearance Center (CCC)

The Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCCs rights and content delivery services. The ideal candidate will possess a passion for writing, an excellent command of the English language, and the ability to distill complex information into clear, concise responses. A successful Customer Account Specialist is curious, self-motivated, thrives in a learning environment and is driven to satisfy customers.

This is a remote position, and the working hours are 10am - 7pm CT / 9am - 6pm MT / 8am - 5pm PT

What You Will Be Doing

• Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives
• Craft well-written, easily understandable responses to complex client inquiries with precision and clarity, showcasing superior writing skills
• Use your knowledge of software and systems to assist our customers with technical issues
• Extract and synthesize pertinent details from customer communications, discarding extraneous information
• Through empathy, compassion, and understanding deliver exceptional customer service at all times. Provide solutions to better serve the customer and improve the customer experience
• Maintain meticulous organization and adhere to established processes
• Collaborate effectively within a team environment
• Embrace continuous learning to deepen your knowledge of CCC, its customers and products

Requirements

• 1-3 years' experience in a customer-facing role or a bachelor's degree in a field that stresses quality communications and writing skills. Experience in publishing, licensing or SaaS industries a plus
• Exceptional writing skills with a strong command of the English language
• Comfortable and proficient at using and supporting various technology applications simultaneously
• Strong problem-solving skills and aptitude for learning new technologies
• Highly detail-oriented and skilled at expressing complicated concepts using simple, clear language, while also exhibiting composure and politeness
• Experience with Salesforce is a plus

Compensation range: $50,000 - $55,000

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

A pioneer in voluntary collective licensing , CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

Referrals increase your chances of interviewing at Copyright Clearance Center (CCC) by 2x

Sign in to set job alerts for Customer Account Specialist roles.

Customer Service Representative - State Farm Agent Team Member

Chicago, IL $68,625.00-$96,075.00 14 hours ago

Bedford Park, IL $60,000.00-$78,000.00 1 month ago

Account Management Specialist(Tue-Sat: AM Shift)

Oak Brook, IL $45,000.00-$50,000.00 4 days ago

Greater Chicago Area $70,000.00-$80,000.00 1 day ago

Chicago, IL $65,000.00-$80,000.00 2 weeks ago

Part-Time Remote Admissions Credentials Representative

Associate Customer Service Representative

Des Plaines, IL $33,000.00-$39,000.00 17 hours ago

Customer Service Representative - Futures Clearing

Chicago, IL $75,000.00-$105,000.00 2 weeks ago

Des Plaines, IL $40,000.00-$45,000.00 17 hours ago

Chicago, IL $38,000.00-$52,000.00 17 hours ago

Account Strategist, Engage, Google Customer Solutions

Chicago, IL $84,000.00-$120,000.00 2 weeks ago

Customer Service Representative - State Farm Agent Team Member

Bridgeview, IL $40,000.00-$45,000.00 3 weeks ago

Customer Service Representative - State Farm Agent Team Member

Berwyn, IL $55,000.00-$75,000.00 7 months ago

Des Plaines, IL $45,000.00-$50,000.00 17 hours ago

Chicago, IL $123,696.00-$170,078.00 4 days ago

Glenview, IL $55,000.00-$70,000.00 1 week ago

Customer Service Representative - Work From Home

Entry-Level Data Entry Clerk (Part-Time) Remote

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Tags

Full time, Part time, Remote work, Shift work,

Similar Jobs